1. Introduction

This Privacy Policy explains how GY Roadside Solutions LLC ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website (https://gyroadsidesolutions.com) (the "Site"), enroll in our membership programs, or request our commercial mobile roadside assistance services. By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

GY Roadside Solutions LLC acts as the data controller for the personal information described in this policy. Our corporate and legal contact details are listed in Section 14.

2. Information We Collect

We collect only the information necessary to fulfill roadside dispatch requests, manage commercial memberships, and operate the Site:

Directly Provided Information: When you complete our contact form, call our dispatch line, or enroll in a VIP membership, we collect your name, commercial fleet or business name, telephone number, email address, physical roadside location (highway mile markers, cross streets, GPS coordinates across DFW), vehicle specifications (axle configuration, engine type, reefer unit model), and issue descriptions.
Membership & Billing Records: For members of our GY Basic, GY Plus, and GY Premium plans, we maintain operational logs of utilized preventative maintenance labor, scheduled renewals, and billing records. We do not store complete payment card credentials on our servers (see Section 8).
Dispatch Communications: Call records, dispatch notes, and SMS messages exchanged with your drivers or fleet managers to facilitate mobile mechanic arrivals.
Technical & Interaction Data: Through authorized analytics services, we collect device identifiers, screen resolutions, referrers, visited pages, and conversion events such as telephone link clicks (see Section 6).

3. How We Use Your Information

We use your information strictly for legitimate commercial and operational purposes:

Dispatching mobile roadside technicians, tire trucks, and heavy-duty towing units across the Dallas-Fort Worth metro area.
Verifying membership status and executing contractually agreed labor and parts discounts.
Communicating with drivers or fleet dispatchers regarding estimated arrival times (ETAs) and repair authorizations.
Processing recurring monthly subscription fees established under mandatory 12-month annual service agreements.
Maintaining regulatory compliance, including EPA Section 608 refrigeration recovery tracking and Texas commercial records.

We do not sell, rent, or trade your personal information with external advertising networks or commercial data brokers.

4. Phone & Text Message Consent (TCPA)

By clicking our click-to-call telephone links (tel:) or submitting your phone number via online forms, you expressly consent to receive operational phone calls and SMS/text messages from our dispatch team and field mechanics regarding your roadside emergency or membership enrollment, pursuant to the Telephone Consumer Protection Act (TCPA).

Standard message and data rates may apply. We never employ autodialed marketing robocalls without separate prior written consent. You may withdraw SMS consent at any time by replying "STOP" to any message or by contacting us under Section 14.

5. VIP Memberships & Recurring Service Contracts

Enrollment in the GY Basic ($99/mo), GY Plus ($169/mo), or GY Premium ($199/mo) plans is governed by a mandatory 12-month service contract. Account data is maintained to track annual labor allocations (oil changes, brake service labor, tire mounts, and reefer maintenance) and bill monthly installments.

Technical vehicle data provided by members is kept on file to audit contract discounts and document customer-supplied parts liability waivers.

6. Cookies & Google Analytics 4 (GA4)

This Site utilizes Google Analytics 4 (GA4), a web analytics service provided by Google LLC, to measure website performance, user traffic, and conversion milestones. GA4 uses first-party cookies and pseudonymous identifiers to track interactions, including page views and conversion events such as telephone call button clicks (click_to_call) and service requests (generate_lead).

IP addresses are processed automatically by Google to approximate city-level geographic data and are discarded immediately without persistent storage. Data is transmitted securely using background beacon protocols (transport_type: "beacon").

You can prevent Google Analytics from recognizing your return visits by disabling cookies in your browser or by installing the official Google Analytics Opt-out Browser Add-on.

7. Information Sharing & Third Parties

We disclose information only to vetted operational service providers bound by strict confidentiality requirements:

Contact Form Routing: Web3Forms, for secure end-to-end encrypted dispatch notification routing (Web3Forms Privacy Policy).
Cloud Hosting & Infrastructure: Netlify / GitHub Pages for secure web content delivery.
Web Analytics: Google LLC (Google Analytics 4).

We may disclose information where required by law, valid legal process, Department of Transportation (DOT) compliance audits, or to protect the safety of roadside technicians operating on active freight corridors.

8. Payment Processing & Financial Security (PCI-DSS)

Recurring membership fees and mobile roadside payments are processed exclusively through certified Level 1 PCI-DSS compliant merchant gateways. GY Roadside Solutions LLC never receives, processes, or stores full payment card numbers, CVV codes, or bank login credentials on this Site's infrastructure.

9. Data Retention

We retain contact submissions, roadside repair logs, and billing invoices for as long as necessary to complete service delivery, address mechanical warranty inquiries, comply with Texas commercial tax recordkeeping standards (typically 4 to 7 years), and enforce our 12-month membership contracts.

10. State Privacy Rights (Texas TDPSA, CCPA & Others)

Under the Texas Data Privacy and Security Act (TDPSA) and comparable state frameworks (including California's CCPA/CPRA), commercial drivers and fleet operators possess specific privacy rights:

Right to Know & Access: Confirm whether we process your personal data and access a portable copy.
Right to Correct: Request correction of inaccurate fleet, contact, or billing records.
Right to Delete: Request deletion of personal information, subject to statutory tax and commercial contract exemptions.
Right to Non-Discrimination: Receive equal roadside service and commercial terms regardless of privacy right requests.
Right to Opt-Out: Opt out of the sale of personal data or targeted profiling. We expressly do not sell personal data or engage in automated consumer profiling.

To submit a privacy inquiry, email our compliance team with the subject line "Privacy Rights Request" via the channels in Section 14. Requests are fulfilled within statutory deadlines (within 45 days).

11. Children's Privacy

Our commercial roadside services are exclusively marketed to professional drivers and fleet managers aged 18 and older. We do not knowingly solicit or collect data from individuals under 16 years of age.

12. Data Security

We maintain technical, administrative, and physical safeguards designed to protect personal and vehicle data. These include full site Transport Layer Security (HTTPS/TLS encryption) and restricted dispatch dashboard access controls.

13. Policy Updates & Governing Law

We reserve the right to revise this Privacy Policy periodically. Substantive updates will be published with an updated "Last Updated" timestamp. This policy is governed under the laws of the State of Texas, without regard to conflict-of-law principles.

14. Contact Us

For legal inquiries, privacy requests, or questions regarding our operational data practices, contact us at:
GY Roadside Solutions LLC 14500 Dallas Parkway, Dallas, Texas 75254, US
Email: service@gyroadsidesolutions.com
Phone: (214) 302-7757